MySupport has a brand new feature that everyone I know is going to love.
You can now reply to your tickets via email.
When you create a ticket with mysupport [at]/@ myfallen [dot]/. net you will receive a response from firstname.lastname@example.org.
You can now reply to this email aslong as it has [MFT-#####] (Ticket ID) in the title it will save your response to your ticket.
This means I'm saving you time, Time that you need to play on our servers. Our staff will always respond to your tickets in the most professional way as always.