We've been working hard behind the scenes to bring you an amazing MySupport, This one though, sadly doesnt have many new features, just bug fixes & a new feature.
So as such MySupport has been upgraded to 5.6.2 for all bug repairs and this new feature will make your life easier. PLEASE NOTE: THIS FEATURE IS STILL EXPERIMENTAL AND MAY NOT WORK ALL THE TIME, WE ARE STILL WORKING ON IT EVEN THOUGH WE ARE ANNOUNCING IT!
So soon, you will be able to email firstname.lastname@example.org for all your support requests, but please note: You cannot reply to tickets via email yet, It's a planned feature.
I wouldn't recommend utilizing it until a future announcement, but if for any reason you cannot access our support site, then please use this feature and it will be handled by a community manager.
IT IS STRONGLY RECOMMENDED TO NOT UTILIZE THE EMAIL FOR STAFF COMPLAINTS!
The reason for this is due to the system not being able to process what category it is for and will tell all staff that there is a ticket there awaiting them. So they can read it.
If you find any errors in the system please submit a bug report via MySupport.